Frequently Asked Questions
About Better Care Services
Better Care Services is an online healthcare marketplace that helps you explore, compare and access services offered by General Medicine and other participating third-party providers. Depending on the service, you may be able to compare available providers, cash prices, estimated costs with insurance, and booking options before deciding how to proceed.
General Medicine operates the Better Care Services technology platform, manages Better Care Services user accounts, and coordinates services available through the platform.
Search for the care you need or browse by provider, compare prices and visit types, then choose an appointment option to continue.
Many providers offer same-day appointments, and chat visits may receive a response within a few hours. Availability varies by provider and is shown for each visit option.
Availability varies by state, because each provider is licensed to deliver care in particular states. You will see what services are available to you once you share your location.
Services are generally available to anyone in a state where a participating provider is licensed. Some services have their own age or eligibility requirements, which the provider will confirm.
Services and Providers
Depending on the provider, services may include care for urgent concerns, primary care, prescriptions, skin conditions, mental health, nutrition, and weight management. Each provider lists the services it offers.
Yes. General Medicine operates the Better Care Services technology platform and is also one of the healthcare providers offering services through the marketplace.
No. Walmart does not provide healthcare services through Better Care Services. Your care will be delivered by the provider you select.
No. Providers pay a fee to participate in Better Care Services. Inclusion on the marketplace does not mean that Walmart recommends or endorses a provider.
Providers are displayed based on factors that help customers find care that meets their needs, including the type of care they are seeking, provider availability, and geographic location.
The provider that delivers your care is responsible for your care plan and for questions about treatment or next steps. You can get your care plan directly from your provider. You may also be able to view your care plan through your Better Care Services account. Walmart does not receive or have access to your care plan.
The provider that ordered or delivered the care is responsible for communicating and explaining your laboratory test results. Questions about what the results mean or what you should do next should be directed to that provider.
Some participating providers use their own websites to complete booking or deliver services. For those providers, you will see a button stating “Schedule on Provider Site” which will redirect you to the provider’s website. Once you enter the provider’s website, that provider is responsible for their site’s content, accuracy, availability, security, and performance. The provider’s terms of use, privacy policy, and Notice of Privacy Practices will apply.
Account Information and Privacy
General Medicine manages your Better Care Services account and the information you enter into the Better Care Services experience. The provider you choose for your care may also use the information you provide for purposes such as evaluating and treating you, processing your insurance, billing for services, creating your care plan, managing laboratory testing and results, and issuing prescriptions when medically appropriate.
No. Your health records are maintained and managed by General Medicine and the providers you select to deliver your care, as applicable. Your health records are not shared with or accessible to Walmart through Better Care Services. However, if you choose Walmart Pharmacy for your prescription needs, Walmart Pharmacy will receive the information needed to fill your prescription.
Walmart receives aggregate reporting about the use of the Better Care Services platform, such as which service categories are most popular and how often participating providers are selected. This aggregate reporting is not tied to an individual customer.
No. Walmart cannot see which provider an individual customer selected on Better Care Services. Walmart may receive aggregate reporting showing how often different providers on the marketplace are selected, but that reporting is not tied to an individual customer. If you choose Walmart Pharmacy for your prescription needs, your prescription will identify the prescribing provider, as with any prescription.
No. Your Better Care Services account is separate from your Walmart account and is managed by General Medicine.
No. Walmart does not share information from your Walmart account, shopping history or retail profile with General Medicine. Information needed to establish your Better Care Services account, verify your identity, look for your insurance coverage, or obtain care is provided directly by you within the General Medicine-operated platform.
No. Your Better Care Services information is kept separate from Walmart’s retail systems and cannot be used for Walmart advertising or shopping recommendations.
Use of the Better Care Services platform is governed by General Medicine’s Terms of Use and Privacy Policy. Each provider’s use of your information is governed by its own privacy practices and applicable law.
General Medicine is the primary contact for questions or requests concerning your Better Care Services account and information maintained within the Better Care Services experience. Questions about medical care or records held by the provider delivering your care should be directed to that provider. Questions about prescription records held by a pharmacy should be directed to that pharmacy.
Prescriptions and Pharmacy Needs
If the provider delivering your care determines that a prescription is appropriate, the provider will send the prescription to the pharmacy you select. If you choose Walmart Pharmacy, the provider will send your prescription to Walmart Pharmacy. If you choose another pharmacy, the provider will send your prescription to that pharmacy.
If you choose Walmart Pharmacy for your prescription needs, Walmart Pharmacy receives the information needed to fill your prescription and does not receive other information from your Better Care Services account.
No. If you choose Walmart Pharmacy for your prescription needs, Walmart Pharmacy receives the information needed to fill your prescription, not your full Better Care Services account information. Walmart Pharmacy protects the health information it receives as required by applicable state and federal privacy laws, including HIPAA. Walmart retail systems and retail teams do not have access to pharmacy information unless you have signed a HIPAA authorization, for example to enable services such as pharmacy delivery.
Contact the pharmacy you selected for questions about prescription status, availability, pickup, delivery, and pharmacy billing. If the prescription was sent to the wrong pharmacy, was not received, or needs to be changed by the prescriber, contact the provider that delivered your care.
Insurance and Billing
Many providers accept insurance. Create an account and sign in to see your estimated out-of-pocket cost with insurance before you book.
General Medicine uses the insurance information you provide to identify your coverage and help provide an estimated cost for care. General Medicine shares relevant coverage information with the provider you choose for your services. That provider handles insurance verification, claims, and other insurance-related processing for the service. Walmart does not receive or have access to your insurance information through Better Care Services.
Not necessarily. Prices with insurance are estimates of your potential out-of-pocket cost and are not a guarantee of the final amount you may owe. Final costs may depend on your coverage, benefits, deductible and the services ultimately provided.
Contact the provider that delivered your care for questions about charges for the services, insurance claims, amounts owed, billing statements, or refunds related to the service. Walmart Customer Care does not have access to the clinical, insurance, or billing information needed to resolve these questions.